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List Price: $29.95Amazonaws.com's Price: $19.77 You Save: $10.18 (34%)
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Binding: Hardcover
Dewey Decimal Number: 658.406
Fabric Type: 9781578512546
Fax Number: 1st
Legal Disclaimer: 1578512549
Maximum Color Depth: Harvard Business Press
Metal Type: Harvard Business Press
Publisher: 1
Region Code: 190
Total External Bays Free: August 01, 2002
Total Firewire Ports: Harvard Business Press
Harvard Business Press
Features:- ISBN13: 9781578512546
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Editorial Review:
Amazon.com Review:
The Heart of Change is the follow-up to John Kotter's enormously popular book Leading Change, in which he outlines a framework for implementing change that sidesteps many of the pitfalls common to organizations looking to turn themselves around. The essence of Kotter's message is this: the reason so many change initiatives fail is that they rely too much on "data gathering, analysis, report writing, and presentations" instead of a more creative approach aimed at grabbing the "feelings that motivate useful action." In The Heart of Change, Kotter, with the help of Dan Cohen, a partner at Deloitte Consulting, shows how his eight-step approach has worked at over 100 organizations. In just about every case, change happened because the players were led to "see" and "feel" the change. In one example, a sales representative underscores a sense of urgency to change a manufacturing process by showing a videotaped interview with an unhappy customer; in another, a purchasing manager makes his point to senior management about corporate waste by displaying on the company's boardroom table the 424 different kinds of gloves that the company had procured through different vendors at vastly different prices. Well written and loaded with real-life examples and practical advice, The Heart of Change towers over other change-management titles. Managers and employees at organizations both big and small will find much to draw from. Highly recommended. --Harry C. Edwards
Product Description:
John Kotter's international bestseller Leading Change struck a powerful chord with legions of managers everywhere. It acknowledged the cynicism, pain, and fear they faced in implementing large-scale change-but also armed them with an eight-step plan of action for leaping boldly forward in a turbulent world.
Now, Kotter and coauthor Dan S. Cohen delve deeper into the subject of change to get to the heart of how change actually happens. Through compelling, real-life stories from people in the trenches, in all kinds of organizations, the authors attack the fundamental problem that underlies every major transformation: How do you go beyond simply getting your message across to truly changing people's behavior?
Based on interviews within over 100 organizations in the midst of large-scale change, The Heart of Change delivers the simple yet provocative answer to this question, forever altering the way organizations and individuals approach change. While most companies believe change happens by making people think differently, Kotter and Cohen say the key lies in making them feel differently. They introduce a new dynamic-"see-feel-change"-that fuels action by showing people potent reasons for change that spark their emotions.
Organized around the revolutionary eight-step change process introduced in Leading Change, this story-driven book shows how the best change leaders use not just reports or analysis, but gloves, video cameras, airplanes, office design, and other concrete elements to impel people toward positive action. The authors reveal how this appeal to the heart-over the mind-motivates people to overcome even daunting obstacles to change and produce breathtaking results.
For individuals in every walk of life and companies in every stage of change, this compact, no-nonsense book captures the heart-and the how-of successful change.
Average Rating: 
Rating:  -
This is a powerful follow up to Harvard Business School professor, John Kotter's, excellent previous book, Leading Change. As the subtitle of this book describes, it's a collection of stories about how people throughout their organizations (most are not senior managers) bring about change by connecting with others emotionally. The stories show, once again, that we're creatures of emotion and not logic. We make decisions based on our feelings and then look for the evidence to support that.
... Read More
Rating:  -
There are tables in the book that display as images on the kindle. These are very hard to read and some of them may only be partially shown (it's hard to tell). The content is otherwise excellent, and spot-on. I would recommend the print edition highly, and the Kindle only if you're stuck on it.
Rating:  -
This iks a book recommended by the boss to better coop people into helping with the change process. Change is hard and having as much knowledge to overcome resistance is always helpful.
Rating: -
This book consists of about 400 individual stories that all have a common theme of change as you can tell from the title of the book. The majority of the stories deal with organizational change and the proper steps a person should take to bring about a change in their own lives and the lives of others. The book is a very easy read and I rarely found myself becoming bored with it. The main reason for this is because the book is composed of many real life examples of how people changed their lives. ... Read More
Rating: -
Excellent book, easy to read, understand and follow the steps. The examples are so plentiful and so easy to moldable to one's own challenges. I would suggest this read to anyone, employees and CEOs alike, that wants to make a change in their organization or in their life.
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