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Take heart, anyone among you who believes you
are technologically
challenged, you "ain't seen nuthin' yet."
This is an excerpt from a "Wall Street Journal" article.
1. Compaq is considering changing the command "Press Any
Key" to "Press
Return Key" because of the flood of calls asking where the
"Any" key is.
2. AST technical support had a caller complaining that her mouse
was hard
to control with the dust cover on. The cover turned out to be the
plastic
bag the mouse was packaged in.
3. A Dell technician advised his customer to put his troubled
floppy back
in the drive and close the door. The customer asked the tech to
hold on and
was heard putting the phone down, getting up and crossing the room
to close
the door.
4. Another Dell customer called to say he couldn't get his
computer to fax
anything. After 40 minutes of troubleshooting, the technician
discovered the
man was trying to fax a piece of paper by holding it in front of
the
monitor screen and hitting the "send" key.
5. Yet another Dell customer called to complain that his keyboard
no longer
worked. He had cleaned it by filling up his tub with soap and
water and
soaking the keyboard for a day, then removing all the keys and
washing them individually.
6. A confused caller to IBM was having trouble printing documents.
He told
the technician that the computer had said it "couldn't find
printer". The
user had also tried turning the computer screen to face the
printer but that
his computer still couldn't "see" the printer.
7. An exasperated caller to Dell Tech Support couldn't get her new
Dell
Computer to turn on. After ensuring the computer was plugged in,
the
technician asked her what happened when she pushed the power
button. Her
response, "I pushed and pushed on this foot pedal and nothing
happens." The
"foot pedal" turned out to be the computer's mouse.
8. A woman called the Canon help desk with a problem with her
printer. The
tech asked her if she was running it under "Windows."
The woman responded,
"No, my desk is next to the door. But that is a good point.
The man sitting
in the cubicle next to me is under a window and his printer is
working
fine."
9. Tech Support: "O.K. Bob, let's press control and escape
keys at the same
time. That brings up a task list in the middle of the screen. Now
type the
letter "P" to bring up the Program Manager."
Customer: "I
don't have a "P". Tech: "On your
keyboard, Bob." Customer: "What do you
mean?" Tech: ""P" on your
keyboard, Bob." Customer: "I'm not going to do
that!!!"
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